Frequently Asked Questions
What are the hours for pick-up and drop-off?
For Boarding, you can pick up or drop off anytime up to a half hour before closing. (M-F 7am to 630pm, Sat 9am to 430pm, and Sunday from 9am-11am and 4pm to 6pm.) Boarding guests picked up/dropped off outside of these hours may incur a convenience fee. Holiday hours normally reflect the same hours as Sunday, but please call to be sure.
For Daycare, you can pick up or drop off anytime up to closing. (M-F 7am to 7pm, Sat 9am to 5pm, and Sunday from 9am-11am and 4pm to 6pm.) Any daycare guests left past this time will be fed dinner and tucked in for a cozy night's sleep. Owner will be charged for a night of boarding.
Can I tour the facility?
Yes! Please call and schedule an appointment or just drop by the facility and we will try our best to accommodate you!
How can I pay?
We prefer cash or check. If one must, we accept Visa, MC, Discover, and AMEX. Credit card transactions are charged a 2% processing fee. Tips are graciously accepted for any and all services.
What vaccinations does my dog need to attend daycare?
Your dog needs to be current on the following vaccinations: Rabies, Distemper, and Bordetella (the vaccine for canine cough). If the Bordetella vaccine has never been given, or if it has expired, we require a MINIMUM 10-day waiting period after the administration, as this may provide your dog with extra protection. We also require all dogs be on some type of flea preventative.
How long does an interview last?
Please allow about a half hour to an hour for your dog's interview. We will first introduce your pal to staff, then slowly introduce him or her to other dogs. We will then bring in one dog at a time and make sure that your dog is comfortable meeting new friends. Once your dog has successfully met five or so dogs, we will integrate them into a bigger play group to see how they enjoy being in a larger group of dogs. We don't expect every dog to be perfect, we just want to be sure that group play is going to be a safe and comfortable environment for your dog.
What if my dog is not a good fit to play with other dogs?
No problem! Many dogs, like many people, are just not comfortable in a crowd. That is why we have our "Royal Solo Retreat" option. Your dog will spend the day in his or her own space. All Royal Retreat guests receive at least four walks outside plus private playtime with one of our staff members. These playtimes are tailored to fit your dog's needs. That may be a rowdy running playtime throwing a ball or Frisbee or it may be a quiet cuddle time with just a short walk outside.
How old does my dog have to be to attend Canine Kingdom?
At least 4 months old. We want to ensure that all dogs have enough time to develop a stable immune system before they are in a facility with other dogs.
Can my dogs stay together?
Yes! Please note your preference when making reservations so that we can accommodate you.
My dog takes medication. Are you able to give it to them?
Yes, we will gladly administer medications to your dog while they are in our care for no additional charge. All medications must be in the original prescription container so that we will have detailed information about the medication, and you must sign a consent form giving us permission to administer the medication. We do administer injections.
Why is my dog so tired after staying at Canine Kingdom?
Some dogs may be tired or even a little sore for a day or two after daycare or lodging with us. This is because most of them play hard and get a lot of exercise while they are here. Our flooring is designed to protect their joints and paws as they play.
Does my dog need to be on a leash when arriving or leaving Canine Kingdom?
Yes! All dogs are required to be on a leash at all times when coming or going. This is for the safety of your dog, especially in our parking lot. This will also help keep the lobby environment more calm and running smoothly. Remember, not all dogs that come to Canine Kingdom are friendly with other dogs. All dogs that come in must also be wearing a collar.
Can you care for dogs that are ill or have special medical needs?
If your dog has something that is contagious or that could possibly be contagious (for example, if your dog is coughing, has a runny nose or is sneezing), do not bring your dog to Canine Kingdom until your veterinarian has confirmed that they are no longer a risk to other dogs. You may be asked to provide a statement from your veterinarian confirming that it is safe for us to admit your dog. Canine Kingdom can be a great place for dogs who have non-contagious medical needs, such as dogs that are blind or deaf. It is important to keep in mind that there are other dogs in the facility. So if your dog has a compromised immune system or other health issues, you should discuss your plans with your veterinarian before deciding to board them in any facility. Remember, Canine Kingdom cannot be held responsible if your dog becomes ill during or after their stay.
Is my dog able to go outside?
Yes. All dogs who attend daycare have full access to the indoor playrooms and are let outside at least once every two hours. We have a 6 ft privacy fence to ensure outdoor safety.
Do I need to bring my dog’s food if they are boarding?
We typically recommend bringing your dog’s food from home, as a lot of dogs do better staying on their regular diet from home and have less trouble with upset stomachs from switching foods. However, we do serve Iams Lamb & Rice at no additional charge, if you prefer. If your pet has any food allergies or dietary concerns, we definitely recommend supplying your own food. If you do decide to bring your own food, we recommend bringing it in pre-portioned resealable baggies. This ensures that we have plenty of food for your dog’s stay. If you do not pre-portion the food, it does need to be in a resealable container or bag. We also have a refrigerator and microwave to prepare special diets. If you dog is boarding with us for five days or more, you may want to consider increasing the amount of food your dog eats, due to their increased activity level.
What else can I bring?
We provide bedding for all of our overnight guests. However, if you want them to have something soft and snuggly from home, you can bring in a bed or favorite blanket. Toys are permitted, but we ask that you limit them to two or three of their favorite toys. Your dog’s toys will stay with them in their bedrooms and we do our best to return all toys, but we are not responsible if a toy is lost or destroyed. You can also feel free to bring treats, but please, no rawhide treats.
What if my pet becomes ill or requires medical attention during their stay?
In the event that your pet requires medical attention, we will refer to your contact list and make every attempt to reach you or your designated emergency contact. If we are unable to contact you or your emergency contact and we feel your dog needs medical attention, we will transport your pet to their regular veterinarian, if close by, to ensure continuity of care. If your veterinarian is not near our facility, we will go to the Beaver Animal Clinic located a mile from our facility. If we believe that the situation is urgent or if your dog needs care after regular hours, we will take your pet to the closest veterinary emergency clinic.
My pet lost weight during their boarding visit, is this normal?
It is natural for dogs to lose a little weight while boarding. Most of the weight loss is due to excitement of being with other guests and the exercise they receive playing with their friends. Dogs who are in our playrooms are getting constant activity that is not the same as their more sedentary lifestyle at home. Therefore they burn a lot more calories during their boarding visit, which is why we recommend increasing their food slightly. In addition, some dogs may not eat all of their food at each feeding since they are in a different environment and may also lose a pound or two for this reason. Also, your pet may appear lethargic or sore after their stay. This is normal, especially for dogs who are not used to all day exercise.
What is your cancellation policy?
o Cancellations must be made at least 24 hours before your appointment or it will be considered a no-show.
o Any no-show appointments will be charged half the scheduled grooming charge.
o APPOINTMENTS ARE NOW REQUIRED. Same day requests should call before bringing pups for play.
o No shows for a scheduled “Package Day” of daycare appointment will result in a loss of that day.
o “Pay by Day” daycare no shows will be charged a $10 fee.
o Cancellations for daycare must be made at least 24 hours in advance or it will be considered a no-show.
o A minimum one-night deposit is required for all boarding stays. During our peak season (May through September), a larger deposit may be required. During our peak season and Holidays, there is a 2 night stay minimum charge.
o Failure to cancel a boarding stay at least 5 calendar days in advance will result in the loss of the deposit.